Fitness solutions supplied (assembled and delivered) 6 Align Pilates Reformers to our business, Melton Yoga, between August 2016 and January 2017. Blair and Dean provided excellent customer service and support during our research and decision making process, and again at the time of purchase of the original 2 reformers. Subsequent purchases were met with the same level of customer service and nothing was ever “too hard” or “too much” for them. We have found them responsive, professional, and accommodating, and despite the distance (at least a 2-hour drive for delivery) always prepared to deliver to suit our schedule. They have never once failed to respond to our questions, no matter how small the “issue” and all “issues” have been resolved to our satisfaction, and in our favour. I can honestly say that Fitness Solutions have gone above and beyond to look after us as “their” customer. It is this approach to customer service that guarantees that we will make them our first port of call in the future.
I contacted Dean to look at purchasing a pilates reformer as I moved state and couldn't find reformer pilates classes anywhere near me. Nothing was too much trouble and Dean honestly accommodated everything he could to make my purchase as easy as possible. I can't recommend these guys highly enough, thank you so much. I am so happy with my reformer!!
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